Privacy Policy

1. Information We Collect

Information You Provide

• Name, email address, phone number when you fill an enquiry or contact form
• Travel preferences, dates, and group size when requesting a trip
• Payment details — processed securely by third-party gateways; we do not store card data
• Newsletter subscription details if you opt in

Information Collected Automatically

• Browser type, device, operating system, and IP address
• Pages visited, time spent, and navigation patterns via analytics tools
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and process travel bookings
• Send booking confirmations, itineraries, and trip-related communications
• Send newsletters and promotional content (only with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations and prevent fraud
• Analyse usage patterns to better understand our audience

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information with:

• Service Partners: Hotels, transport providers, and activity operators who need your details to deliver the trip you've booked
• Payment Processors: Secure third-party payment gateways to process transactions
• Analytics Providers: Tools like Google Analytics that help us understand site usage (data is anonymised where possible)
• Legal Authorities: When required by law, court order, or to protect our legal rights

All third parties we work with are required to handle your data securely and only for the purpose we share it.

4. Data Retention

We retain your personal data only as long as necessary:

• Enquiry and booking data: up to 3 years after your last interaction
• Newsletter subscriptions: until you unsubscribe
• Analytics data: as per the retention settings of the respective tool (typically 14–26 months)

You may request deletion of your data at any time by contacting us (see Section 7).

5. Cookies

We use cookies to improve your browsing experience. Cookies we use include:

• Essential cookies: Required for the site to function (e.g. session management)
• Analytics cookies: Help us understand how visitors interact with the site
• Preference cookies: Remember your settings and choices

You can disable cookies in your browser settings, though some site features may not work correctly as a result.

6. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include SSL encryption, restricted access to personal data, and regular security reviews.

However, no method of transmission over the internet is 100% secure. We encourage you not to share sensitive information (such as passwords) via email.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, email us at milesatdawn@gmail.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website or by email. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: